Elevate your spa and wellness business by enlisting my commitment to delivering exceptional services. Through a blend of expertise and tailored solutions, I specialize in enhancing both client experiences and employee satisfaction. My services include a comprehensive Experience Assessment, offering a thorough analysis that pinpoints pain points and identifies improvement opportunities. Additionally, the Experience Design service involves collaborative efforts to develop personalized experiences in alignment with your unique brand identity. I conduct unbiased evaluations, delivering anonymous assessments covering aspects such as customer service, cleanliness, ambiance, and operational standards. The result is a detailed report that not only highlights your strengths but also provides insights into areas that may need improvement.
Taking into account factors such as your business profile, service quality, maintenance standards, customer service and sales processes, visual presentation, product quality, payment procedures, post-service follow-up, location notes, and even considering client experiences beyond my assessment, I offer a holistic approach to enhancing your spa and wellness venture. For a tailored consultation that delves into your specific needs, please feel free to contact me. Together, we can craft an elevated and memorable spa experience for your clients, fostering a thriving environment for your business.
Experience Evaluation packages are designed to enhance and complement Business Coaching Services. Choose to bundle evaluations with strategic coaching or leverage weekly, bi-weekly or monthly evaluations on your own.
Experience Evaluation Only packages run under the same frequency, but do not include any business coaching. After your evaluation has been completed, there is a 15-minute call to go over the results and have any questions answered. Before your next evaluation, another 15-minute call is included to discuss particular aspects to be evaluated.
All Experience Evaluations require a minimum of 2 services experiences and all expenses are reimbursable.
Unlock continuous refinement with our Package 1 - Weekly Excellence. Experience weekly in-depth evaluations tailored to your business and receive personalized coaching sessions every week. Elevate your spa or wellness space with regular insights and strategic guidance, ensuring a consistent path to excellence.
Embark on a journey of mastery with Package 2 - Bi-Weekly Mastery. Benefit from detailed evaluations conducted bi-weekly, offering a thorough analysis of your business. Complemented by bi-weekly coaching sessions, this package provides a balanced approach to sustained improvement and strategic development.
Opt for precision with Package 3 - Monthly Precision. Enjoy monthly mystery shopping visits that delve into the nuances of your spa or wellness business. Paired with regular coaching sessions, this package offers a strategic yet adaptable approach, ensuring precision in refining your business for optimal success.
Choose strategic insights with Package 4 - Strategic Monthly & Quarterly Insight. Experience the thoroughness of monthly mystery shopping visits and the strategic planning of quarterly coaching sessions. This package provides a holistic approach, allowing your business to align with long-term goals while maintaining adaptability.
Monthly Experience Booster
This booster package offers weekly Experience Evaluation visits, providing real-time feedback and actionable insights for continuous improvement. Benefit from comprehensive reports, continuous support, and priority scheduling for Experience Evaluation visits, ensuring prompt attention to your business needs. Enjoy the advantage of a dedicated account manager for personalized assistance. Plus, unlock the potential of two customized strategic planning sessions every month, strategically shaping your business for sustained success. Invest in excellence with our Monthly Experience Booster for unparalleled growth and refinement. Can only be added to any package above.
One Time Experience Evaluation
Want to try it out or just need a reset? Our Brief Experience Evaluation Visit includes a thorough evaluation of key customer touchpoints and interactions, coupled with real-time feedback to identify areas for improvement. The process unfolds with a summary report highlighting high-level findings and immediate enhancement opportunities. The package includes a few strategic recommendations tailored to your business, offering actionable steps for quick wins and improvements. Moreover, benefit from a brief consultation session to discuss the evaluation, review key findings, and address any immediate questions. Unlock the potential for significant improvement with our One-Time Evaluation, a strategic investment for lasting success.
15% discount: Clients committing to a two-year subscription
10% discount: Enroll in a future subscription within 90 days
Packaged Rates for clients doing both Experience Consulting and Business Coaching
Flexible Payment Plans
Detailed examination of every aspect of your spa or health & beauty space.
Comprehensive and insightful reports outlining areas for improvement.
Guidance from experienced professionals to enhance your business.
Customer Experience Excellence:
Elevate customer satisfaction through refined services.
Stand out in the market with a unique and refined spa experience.
Craft an atmosphere that leaves a memorable impact on clientele.
Tailored guidance and strategic insights for business growth.
Working together to address challenges and set clear objectives.
Developing personalized strategies to achieve sustainable growth.
Realize business objectives with focused and strategic planning.
Develop strategies for continuous and sustainable business expansion.